About Mediation

What is mediation?

Mediation is a voluntary and confidential process in which two or more parties involved in a dispute work with an impartial party, the mediator, to generate their own solutions in settling their conflict. Unlike a judge or an arbitrator whose decisions subject one party to win (though not always in the way they are seeking) and the other party to lose, mediation is about finding a solution that both participants decide they can accept. Additionally, agreements reached in many caseloads are almost twice as likely to be complied with as a judge’s decision.

When is mediation appropriate?

Generally, as long as both parties agree to come to mediation, and there is no history of violence or abuse between them, mediation is appropriate. Center staff can help the participants determine who should be in attendance to have an effective mediation.

How does one request mediation?

It’s easy. Simply call (914) 963-6500 (In Westchester) or (854) 512-8730 (In Rockland) and speak with one of our Intake Coordinators who can discuss your complaint and company procedures. If you would like to refer someone you know to mediation, you may call our Intake Coordinators for more information. Many of our cases are referred by police, probation, social services, public and private agencies, District Attorney’s offices, and courts. All services of the Westchester and Rockland Mediation Center are provided either free of charge or based on a sliding scale.

Who are the mediators?

Our mediators are members of the local community who come from varied backgrounds. Our panel is made up of attorneys, educators, judges, homemakers, business professionals, all of whom have taken at least the 35-hour mediation course mandated by the NYS Unified Court System followed by a year-long apprenticeship. Most have taken much supplemental trainings and have many years of mediation experience.